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Patient's Charter

consultation.jpgPatients registered with this practice can expect the following standards of services:

Appointments

  • To be seen by a general practitioner within 3 days of routine or non-urgent problems
  • Following triage consultation to be seen by a General Practitioner on the day requested for urgent medical problems.

Home Visits

  • To receive a home visit for urgent medical problems, which render you unable to visit the surgery for treatment.
  • To receive a home visit for routine matters if you are housebound due to illness or disability.

Treatment and Care in the practice

  • You will receive treatment from fully qualified staff who are trained to work in General practice.
  • You will be given information about your medical condition and the recommended treatment.
  • Your privacy and wishes will be respected.

Hospital Treatment

  • Should you require tests or hospital treatment you will be informed of the options available.
  • If you require specialist treatment you will be referred to a specialist who visits the practice or to an appropriate hospital clinic.

How Can You Help?

  • Make sure the practice has your current address and telephone number.
  • Keep your appointments – sometimes patients miss appointments, this wastes valuable time and resources.  If you are unable to keep an appointment please inform the practice.

Complaints/Suggestions

  • If you have any complaints about the service you receive please inform the doctor or the practice manager.  Your complaint will be responded to within ten days.
  • The doctors and the practice staff welcome your suggestions about ways in which we can improve our service to patients.


 
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